Return & Refund Policy

At Vibefy, customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. If there is any issue with your order, we are here to help.

Returns & Exchange

You may request a return or exchange within 7 days of receiving your order if:

• The product received is damaged or defective.

• You received the wrong item.

• The product has a manufacturing issue.

To be eligible for a return, the product must be:

• Unused and in its original condition.

• Returned with original packaging and accessories.

• Supported with order details and proof of purchase.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or personal use reasons, including:

• Personal care products.

• Health & wellness products.

• Items that have been opened, used, or damaged after delivery.

Return Process

To request a return, please contact our customer support team with:

• Order number.

• Product images/videos showing the issue.

• Reason for return.

Our team will review your request and guide you through the return process.

Refund Policy

Once your return is approved and the product is received and inspected, we will process your refund.

Refunds may be provided through:

• Original payment method (for prepaid orders).

• Store credit or alternative method as agreed.

Please note that delivery charges may not be refundable.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images/videos so we can resolve the issue quickly.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any return or refund queries, please contact our customer support team. We are always happy to assist you.

Vibefy — Good Things. Brighter Days.